I know it's a busy time of year but c'mon?!

So I just got off the phone with a place I had ordered some things for my family from. I put the order in just over a week ago and it said it would take 2-3 days to process and then I paid for the 2 days shipping figuring that would give me some wiggle room before we're heading out of town. Online everyday it has continued to say "your order has been received and we are currently working on it." So I preceded to email the costumer service yesterday, getting a little worried, and got a computerized email sent back saying someone would contact me within 24 hrs about my request. So 24 hours came and went so I called them today. I waited on the phone for 24 minutes before Nick picked up. Before I get to the call I'd like to bring up a little more about the waiting. After a couple minuets I decided to switch on the speaker phone so I didn't have the incredibly annoying music blasting in my ear for the next who knows how long (I mean honestly, where do people get that music from?!? If I was trying to break in the music business I don't think I'd every sell/give my music to companies to play as there waiting music. That's got to be a guaranteed way to never sell any songs!) Anywho so I preceded to browse online, play some solitaire and spider solitaire to pass my growing frustrating time. I of course didn't want to hang up and loose my place in line so I kept just doing my thing and trying to block out the annoying whining in the background. At this point I'd like to say, I know it's busy time of year and it's got to be tough luck being in the selling and shipping business this time of year but don't make promises you can't keep! It makes people mad! The best part of this whole waiting was a couple words in a song brought me out of my dull staring for a moment. I thought, "did that song really say what I just thought it did?!!" Sure enough it did! The whining guy was saying over and over again, "How long can I waittttt (dragging out the wait part)?" I seriously raised up my eyebrow in a shocked manner and said, "are you kidding me?!" to my phone. I'm sure he was crying after some love of something but honestly is that the best song to have on a phone line while people are waiting 20+ minuets to talk to you?! Well so to get to the actual phone call, Nick picked up asked me the basic ya-de-da questions. He replied to my inquiry that he couldn't give me an exact date when my order would be shipped since it looked like it was pretty much done but that the vendor that has my order is just backed up in shipping right now. (Silence by me....) But to account for that he told me they are going to up the shipping to next level from whatever I ordered, so I guess that means I'll get overnight.....whenever it actually gets shipped. So I figured I'd ask if I could change the shipping address so it just gets sent to my parents. Nick replies, "Unfortunately we are unable to do that. (more silence) You could however cancel the order and reorder for the different address..." (Did he seriously just say that?!) I was trying to be very nice (Even though he was being very short with me) but I'm afraid my reply probably came out in that duh/dur kind of voice, "Yea but that would make it even longer of a wait." "Yea well..." (Yep, that's right your idea was an incredibly lame one) and more silence with me finally saying alright then and he gave his closing response and we parted our ways. I know it's not personally his fault but he does work for the company so a little "I'm sorry it's taken so much longer and that we're ruining the magnificent surprise present that you've planned for so long for you parents." That's all I was asking for a few answers and a little sympathy. (And before you wonder why I didn't order sooner there were some things that came up in life that I had to re-do the said gift and hence the delay in ordering it). So now that I've put to sleep those who are still actually reading....I'm done with my complaints now and feel a tad better...but not really because I still would just really like my order!